Warranties and Returns

Items may be returned for refund or replacement subject to manufacturer and/or SolarCity restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by SolarCity. Defective items may be returned for refund or replacement subject to the following restrictions:

All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.

Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.

All returns must be shipped freight prepaid.

Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.

If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

Delivery & Shipping Details    Courier SolarCity has a fully integrated courier system. Costing of delivery and delivery options are build into the e-commerce website. The cost is calculated accurately and at real time, which means that customers closer to the pick up address and densely populated areas do not have to pay higher rates to make up for customers further away.  In a nutshell: The advantages of a fully integrated courier system include: Increased efficiency Increased productivity Reduced delivery time Best possible price to the customers   We supply the following domestic services: Overnight Express Budget Courier Road Freight Public Holidays Saturday Delivery   Collect from Our Shop Some products are available in store at our Jason Moyo branch. Call to confirm if the product is available for same day collection.   Back Orders If there is no stock available, we will phone you to notify you of the problem and you'll be able to cancel the order or wait for the backorder. Items placed on back order are shipped as soon as they become available from the manufacturer.